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クチコミ・お客さまの声
近くのライヴに立地も良く利用致しました。フロント、サービスとも大変良かったです。
2016年11月29日 10:53:38
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Check-in / Check-out

・Check-in time: 3:00 pm
・Check-out time: 10:00 am
It depends on your reservation.
※ If you will be running late, please give us a call.
Without a call, the reservation will be cancelled.

Luggage

・Luggage can be kept at the front clerk 24 hours even before or after check-in/check out. The luggage will be kept until
・For those who have reservation for the next visit: Until the day after the check-out is possible.
・For other customers: Until the day of check-out.

Delivery Service

・Check-in Date
・Reservation Number
・Your Name (The same name as the reservation please.)

Address
Viainn Shinsaibashi
1-10-15 Nishishinsaibashi, Chuo-ku,
Osaka City,Osaka,542-0086
Phone:06-6121-5489

Moving Rooms

Do not leave any luggage in the previous room.
Please come to the front clerk to keep your bags.

Room Cleaning

Room cleaning starts from 10:00 am
If you are staying in your room after 10:00 am, Please hang the "Do not Disturb" card out side the door or call the front clerk.
The last room cleaning acceptance is 1:00 pm
If there is a "Do not Disturb" Card out on the door, new towels and bath amenity sets will be placed down before the door.

If you do not want Room Cleaning

・If you do not want room cleaning, please tell the front clerk in advance.
・New towels and bath amenity sets will be placed down before the door.
・No room cleaning for 2 days. On the 3rd day, there will be cleaning.

Room Cleaning for Guest with Long Stay

・Anything in the trash can or ash tray will be thrown away.
・Used toothbrushes, razors, hair brushes, and other bath amenities which is not in the trash will not be taken away, there will be a new set of bath amenities ready.
・Cups or pots with drinks inside will not be taken away.
・For those who would like room cleaning, please do not leave any luggage behind.
・Please do not leave any trash in the hallway.

Things that cannot be thrown away

Large Trash (Suitcases and electronics) cannot be thrown away here at the hotel. We ask for all guests to take them with you.

Elevator Security

To go to your room, please hold up your room card key to the card reader inside the elevator before pushing the designated room floor.
If any guests are going down to the 1st floor entrance from 1:00 am to 6:00 am, please hold up your room card key to the card reader. If the guest do not have a room card key with them, please call a staff from the intercom.

Breakfast

There is a free breakfast on the 2nd floor.(7:00 am - 9:30 am)
For those who are staying with us can enjoy bread, onigiri, salad, fruits, soup, etc.
(Please)
・Return all trays, dishes, and cups to the drop-off before leaving.
・Do not take out any food or drinks.
・Do not bring in any food or drinks inside.
・There are not many seats. Please offer your seat once you are done.

Eating and drinking in the Lobby

Eating and drinking is prohibited in the lobby. Please take them to your room.

For Meet-ups

To have a meet-up for those who are not staying with us, please use the Lobby at the 1st floor.

To Turn the Lights in the Room

Put the room card key into the card holder located near the entrance.
Please do not forget to take out the card before going out of the room.
If the card key is not taken out, there is a chance of room cleaning not being done.

Bed-sharing with Children

For children under elementary, bed-sharing with an adult is available. There is no additional fee. However, please understand that there will not be towels and tooth brushes ready for the child who will share the bed.

Drinking Water

The tap in the bathroom can be used as drinking water.

Cancellation Policy

When there are cancellation, please pay the following cancellation fee.
(Reservation for 1 - 14 guests)
・No Stay...100%
・Day of Reservation...80%
・The Day before...20%
※There will be additional cancellation fee for 15 or more guests.

When you Arrive to your Room

・Please check the evacuation passage by walking to 2 different emergency exits.
・Please check where the flashlight is for any emergency.

In Case of a Fire

・If you see a fire, please call or come to the front clerk.
・Please listen for instruction from the staff when escaping.
・Please to not use the elevator.
・If there is smoke, have your body low as possible, wet a towel and cover your mouth with it. Please evacuate to the opposite emergency exit the smoke is coming from.
・Please shut the room door when evacuating.
(This will prevent fire and smoke to spread.)

In Case of a Earthquake

・Calm down and listen for instruction from the staff.
・Please do not use the elevator.
・Open up all the doors and windows for evacuation route.
・Protect your head from furniture and objects falling.

If you could not Escape

・Call the Front clerk immediately. If the phone does not work, use flashlights or bed covers to show you are still there from the window and wait for a contact.
・To prevent fire or smoke from coming in, use wet sheets or towels to cover any gaps and wait for a rescue to come.

Shinsaibashi Station / Shin-Osaka Station / Namba Station

・Subway Shinsaibashi Station 2 min. walk from 7th Exit.
・Shinkansen, JR Line, Subway Shin-Osaka Staion.
Take the Subway Midosuji Line to Shinsaibashi Station (15 min.)
・Subway Namba Station
Take the Subway Midousuji Line to Shinsaibashi Station. (2 min.)

Kansai International Airport (KIX) / Osaka (Itami) Airport (ITM)

・Kansai International Airport
[By Bus]
Take the Kansai Airport Bus to Shinsaibashi Bus Stop (In front of Hotel Nikko, 75 min.)

[By Train]
Take the JR Line to Tennouji, then transfer to Subway Midousuji Line to Shinsaibashi Station (50 min.)
Take the Nankai Line to Namba, then transfer to Subway Midousuji Line to Shinsaibashi Station (50 min.)

・Osaka (Itami) Airport
[By Bus]
Take the Osaka Airport Bus to Namba Bus Stop, then transfer to Subway Midosuji Line to Shinsaibashi (30 min.)

[By Monorail]
Take the Osaka Monorail to Senri-Chuo, then transfer to Northern Osaka Line or Subway Midousuji Line to Shinsaibashi Station (45 min.)

Medicines

At Viainn Hotel, we do not have any prepared medicines because of law.
We ask for you to by medicines at the drug store or the hospital near by.
For information on near by drug stores and hospitals, please come to the front clerk.

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